Shopify Rewards: eligibility and checking subscription credits

Shopify Rewards is a promotion that allows eligible merchants to earn subscription credits from qualifying sales. It is not a cash payment or a general refund of processing fees. Eligibility, duration, percentages and limits must be checked in the offer and terms applicable to your store.

The promotion may reduce part of the subscription cost. It should not decide which platform or payment provider the business needs: the budget should still make sense after the promotion ends.

Who can participate and where to check

Shopify's offers help page describes Rewards for new merchants. Its terms add invitation, eligible-plan and payment-deadline requirements. Creating an account, or reading a guide saying the promotion exists in your country, is not enough.

Before budgeting for a credit, keep the offer you receive and confirm:

• That the store and merchant meet eligibility requirements.
• When sales start counting and when the offer ends.
• Eligible plans and the consequences of changing plans.
• The percentage for each payment provider.
• Included sales, refunds and limits by plan and country.
• How credits are applied and what happens on cancellation.

How the calculation works

For offers subject to those conditions, the general documentation publishes 1% on transactions processed with Shopify Payments and 0.5% on other transactions during a six-month promotional period, with caps. Those percentages do not replace your offer's wording or remove provider fees.

The terms define total sales and how refunds, charges and taxes are treated. Do not use profit or an intuitively chosen net-sales figure as the calculation base. Check currency, conversion and the threshold required before credits are applied too.

Official dollar examples should not be converted into a fixed euro cap using an assumed exchange rate. Conditions and limits may be localised by market. For a forecast, retain the amount and currency in the actual offer.

Where to see whether credit was applied

Review Settings > Billing and the next invoice breakdown when credits are available. Compare the sales period with the crediting period: they do not always fall on the same day. A pending credit does not itself prove an error.

1. Check the initial requirements were met.
2. Review the offer's period and sales base.
3. Reconcile refunds and other adjustments.
4. Check the threshold and application deadline.
5. If a credit is missing, contact support with the offer and documented calculations.

Shopify explains that support can investigate, but cannot make an ineligible store eligible or retrospectively apply any offer. Keep the evidence from the beginning.

Including Rewards in a migration budget

First calculate normal plan, payment, app, development and operating costs. Add promotional credits as a conditional scenario, separate from recurring costs. This lets you compare platforms on the same scope without a temporary benefit hiding a maintenance dependency.

Increasing advertising investment simply to reach a credit threshold is not advisable either. Sales margin and acquisition cost remain decisive. Subscription credit alone does not compensate for unprofitable sales.

A platform migration should be justified by operations and the project itself. An agency can help organise setup, but cannot guarantee Shopify invitations, approvals or promotional amounts.

Further reading for your store

Compare Shopify and Magento total costs · Distinguish credits from Shopify Capital financing · Prepare a technical Shopify migration.

If you need to turn these options into a work plan, our Shopify consultancy reviews operations and dependencies before recommending implementation. Tell us what your store needs.

Sources and review

• Shopify offers and promotions.
• Shopify Rewards terms.

Editorial review: the Migraciones.io team · 30 October 2026. Features, plans and availability are checked against the linked sources.